Deliver the best for your employees

Relieve HR workload. Meet employees’ expectations. Let them get help when they need it.

As consumers, your employees expect service through any channel, any time, and your health plan should deliver. Continue reading to understand how we provide an unexpected member experience.

Well-informed members know how their health plan works, how to navigate through the healthcare system, and how to take care of themselves. They are savvier, on-the-go, and expect a service and support model that suits their mobile lifestyle. We understand their needs because we’re in the Rhode Island communities where they live and work, and we’re providing them with service through any channel, any time.

Blue Cross stores make it easier

Your employees can visit Your Blue Store℠ retail locations in Warwick, Lincoln, and our new store in East Providence to take advantage of health management and exercise classes, receive health screenings, and get answers to their benefit and coverage questions. All at no extra cost.

Blue Cross stores make it easier
Extended member service hours

Extended member service hours

Our customer support team keeps making it easier to call for help, 7 days a week: Monday-Friday, 8:00 a.m. to 8:00 p.m. and Saturday-Sunday, 8:00 a.m. to noon.

Access to doctors through telemedicine

Access to doctors through telemedicine

We also suggest the use of telemedicine for your employees. When the doctor’s office is closed, telemedicine allows employees and their covered dependents to consult with a doctor online anytime—365 days a year, 24 hours a day—with our video service.

Personal mobile health reminders and app

Your employees can choose to receive notifications wherever they are with Your Blue Wire RI , our innovative mobile messaging platform. This service allows them to receive secure messages on their mobile devices, such as information on health and wellness, benefit updates, and appointment reminders.

Our mobile app, Your Blue Touch RI, lets employees easily use their health plan on their phone. They can access their plan information and benefits, check claims, find a doctor, and contact customer service…all from the palm of their hand.

Personal mobile health reminders and app
Web self-service–mobile, tablet, and desktop

Web self-service–mobile, tablet, and desktop

With our digital tools, your employees can easily manage their benefits from the convenience of their home or wherever they may be. They can verify eligibility, monitor financial accounts, view claims, and shop for care according to cost and quality.

  • My Cost Calculator provides a comprehensive view of expenses for many common procedures.
  • Find a Doctor presents an extensive view of in-network providers by location and language.
  • Online wellness tools and resources help employees make healthy choices.

Find a solution

Speak with your broker or your BCBSRI account executive. Or complete this form and we'll start the conversation.

We’ve got your info, and we’ll be in touch soon. In the meantime, you can learn more about us at bcbsri.com.