Improving Services with Our Employer Support Team

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This team is a one-stop point of contact for all employer, broker, and consultant inquiries. You can expect quick-turnaround, effective services delivered to all our customers and business partners.

Here are some of the services you can expect from this new team:

  • Urgent inquiries handled within 24–48 hours
  • All inquiries handled within seven business days
  • Dedicated team of experts supporting your needs
  • All inquiries have a dedicated representative that will provide timeline and updated resolution
  • Dedicated contact for billing inquiries

To take advantage of this team, you can submit inquiries in one of two ways:

  1. Email:
    When emailing inquiries, please attach a completed Employer Support Inquiry form. This writable PDF can be downloaded at:
    Large employer:
    Small employer:
  2. Phone:
    1-800-637-3718 (ext. 6064)
    When contacting the Employer Support Team by phone, please have the information contained in the Employer Support Inquiry form available. This will help us expedite the response to your inquiry.